Refund Policy
Effective as of: August 24, 2026
At Solar Magnetic Light, we want you to be completely satisfied with your "Solar Magnetic LED Work Light" purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Return
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Have all original tags and labels attached.
- Include all accessories, manuals, and components that came with it.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@solarmagneticlight.com within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s).
- Package Your Item: Securely package the item(s) in their original packaging, including all accessories. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Ship the package to the address provided by our customer service team.
4. Return Shipping Costs
The customer is responsible for all return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refund Method and Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item.
- Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Items marked as "Final Sale" or "Clearance."
- Products that have been personalized or custom-made.
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
7. Damaged or Defective Items
If you receive a damaged or defective "Solar Magnetic LED Work Light," please contact us immediately at support@solarmagneticlight.com within 7 days of delivery. We will arrange for a free replacement or issue a full refund, including original shipping costs, after verifying the damage or defect. We may require photographic evidence of the damage.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarmagneticlight.com, and we will guide you through the process.
9. Late or Missing Refunds
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@solarmagneticlight.com.
10. Contact Information
For any questions regarding our Refund Policy or to initiate a return, please contact us:
Email: support@solarmagneticlight.com
Website: https://solarmagneticlight.com